AVP/Senior Associate, Workforce Management Specialist, SRE & Governance, Group Technology

Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Roles & Responsibilities - Manage Workforce management, specifically roster schedule for SRE Operate - Ensure Work life balance is managed effectively, and shift arrangements are optimal including leave management, holiday plans and deployment schedules - Manage training schedule effectively without impacting Operations - Provide metrics on productivity, efficiency, learning curve, areas for improvement - Work with governance leads to delivering a playbook for onboarding on new tasks / activities to Production support - Providing status to leads, stakeholders and working with vendorsto review...