AWS Connect Engineer

AWS Connect Engineer
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Location: Nottingham (Hybrid 3 days per week onsite)
Salary: Up to £85,000 + package
We are seeking a hands-on AWS Connect Engineer to join a Customer Experience Technology team supporting the evolution of a modern cloud contact centre platform within a regulated financial services environment.
This role sits at the heart of a major transformation programme, focused on delivering smarter, more secure, and more personalised customer interactions using Amazon Connect and AWS-native services.
Role Responsibilities
Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys
Develop and enhance AI-powered IVR, agent assist capabilities, and real-time analytics using AWS services
Integrate AWS Connect with core enterprise systems, CRM platforms, and external serv...