B2B Office Automation Sales Executive – Dubai, UAE

We seek a Work Controller with expertise in the technical and commercial aspects of Brand and MFP (Multi-Functional Printer) products. The successful candidate will manage customer service requests, coordinate field support, and ensure efficient service delivery for printers and MFPs.

• Job & Customer Request Management:

• Log and manage service delivery requests and supply delivery requests.
• Monitor service level agreements (SLAs), ensuring minimal call abandonment and quick response times (2–4 hours).
• Allocate jobs based on geographical routing to maximize technician productivity.
• Plan and schedule Preventive Maintenance (PM) based on AMC terms and printer/MFP usage.

• First-Line Support (FLS):

• Provided phone/email support for customer issues related to product features (printing, scanning, faxing) and tr...