Back Office CSR (Logistics) | Earn a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Monitor the progress of orders through various stages of processing, including order confirmation, packaging, shipping, and delivery.
• Utilize company-specific tracking systems or software to maintain real-time visibility of order statuses.
• Identify and address any discrepancies, delays, or errors in order processing promptly.
• Work closely with relevant teams to resolve issues and prevent future o...