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Baggage Service Agent - BSO

Menzies Aviation

Edinburgh, Scotland, United Kingdom Full time June 07, 2026
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Opportunity Description

Job Details

Description

Overview


People. Passion. Pride. This is what has driven our team since 1833.


Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.


But at the heart of our business is our people.


Role Purpose


The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides exceptional customer service while coordinating baggage tracking, documentation, and resolution efforts in compliance with airline and airport procedures.


What you will be doing:

  • Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently

  • Sort and transport luggage to designated...
  • Full time Other Transportation Workers

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