Banamex - Analista De Telemercadeo (Xico)

The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function.
The overall objective is to apply a broad knowledge of Citi's products, services and procedures to efficiently resolve service issues.ResponsibilitiesAssist with providing solutions to inbound customer inquiries through effective problem solving and decision makingDevelop and apply thorough knowledge of practices and procedures to accomplish team goalsAssist immediate manager with team motivation and performance monitoringMentor associates to improve individual performanceConsistently achieve individual and team performance targets under little to no direct supervisionFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when b...