Benefits Customer Service Representative

Description
We are looking for a Benefits Customer Service Representative to support employee and participant benefit programs for a respected non-profit organization in New York, New York. This Long-term Contract position focuses on delivering clear guidance on health and retirement benefits, helping participants understand coverage options, and ensuring enrollment materials and payments are handled accurately. The ideal candidate brings strong knowledge of benefits administration, excellent communication skills, and the ability to work closely with vendors, agencies, and beneficiaries.


Responsibilities:

• Guide participants through medical, dental, and vision eligibility details by reviewing coverage rules, confirming status, and answering benefit-related questions.

• Receive and track premium payments and enrollment documentation needed to activate or update dependent and other benefit elections.

• Assemble and distribute enrollment mate...