BH Case Manager (Federal Employee Program)

BlueCross BlueShield of Tennessee (BCBST) is seeking a skilled and compassionate **Behavioral Health Case Manager** to join the FEP Population Health team.
This role supports members withbehavioral healthneeds and conditions , ensuring they receive timely, coordinated, and high‑quality care. Team members play a critical role in guiding individuals through complexbehavioral healthsituations while delivering a compassionate and seamless member experience.
The ideal candidate brings a strong background in **behavioral health** **and telephonic member engagement, with FEP experience considered a valuable asset.** They are energized by meaningful member interactions and excel at empathetic listening, clear communication, and proactive problem solving. A Certified Case Manager (CCM) credential is highly preferred, along with adaptability, initiative, and experience managing complexbehavioral health patient needs. Successful candidates are confident navigating challenging situations, b...