Bilingual Associate, Service Assurance- EN

What is the opportunity?

Service Assurance is the operational service group accountable for overall client satisfaction with RBC Investor & Treasury Services (I&TS).

Job Description

• Act as the operational point of contact for RBC clients and as the technical engineer in the RBC I&TS operating models, ensuring execution aligns with the stated parameters and managing multiple stakeholders within RBC and the client organization to meet expectations.
• Communicate directly with client leaders to focus on technology, model simplification, greater efficiency, and automation of client processes, while identifying, predicting, and proactively managing future state developments.
• Manage client activity logs, including day‑to‑day activities, issues, and onboarding events, ensuring RBC service standards are met through daily review of key data, issue trackers, and query management.
• Support the management and execution of all RBC c...