Bilingual Consumer Affairs Coordinator

Location(s): Mississauga, ON

Job Schedule: Full-time, Hybrid (4 days on site)

Education Requirement: University degree preferred

Sponsorship: No

Vacancy Status: This posting for an existing vacancy within our organization.

Come Drive Innovation with Us. We are currently looking for a Bilingual Consumer Affairs Coordinator to join our team in Mississauga, ON .

The Consumer Affairs Coordinator handles consumer inquiries and high-visibility escalations—investigating issues, coordinating resolutions, administering goodwill when appropriate, and documenting all cases in Salesforce. They also analyze trends, ensure timely follow-ups to maintain customer satisfaction, and support internal stakeholders while reporting to the Manager, Contact Centres and Consumer Affairs.

A Day in the Life:

• Manage executive, media, and social‑media escalations by investiga...