Bilingual Consumer Care Specialist (Debt Collection Agent)

Phillips & Cohen Associates, Ltd. is a recognized leader in compassionate engagement services, seeking motivated candidates to join their team. The role involves communicating with consumer representatives to address delinquent credit portfolios, requiring professionalism and customer service skills.

Responsibilities

• Applying polite and customer-service-focused communication that adheres to federal and state guidelines on every call
• Attempting to resolve account b