Bilingual Customer Service Agent (Arabic-English)

Job Description
Why You'll Love This Role
Earn more: Competitive base salary bonus for punctuality, attendance & quality.
WFH flexibility: Chances to earn WFH post-training and probation.
Premiere office: get a cup of nice brew coffee in the morning, gaming chair, engaging activities and recognition programs
Growth: Strong learning and development plans for your career growth, be coached and mentored by experts in the field, most of our leaders started as agents!

Your Impact: (KEY Responsibilities)
Deliver 5-star eCommerce support via calls, chat & email (Arabic/English – to support UAE and global market).
Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Resolve complex issues (orders, returns, product guides) with brand passion.
Ensure first contact resolution and effective follow-up with respective departm...