Bilingual Customer Service Agent (M/F/D)

**City**: Monterrey
**Department**: Customer Service- **Recruiter**: Angel K. Taylor- **- At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
- To support our ambitious growth in the US, we are now looking to fill the exciting role of Operations Support Agent at our internal Call Center in our Monterrey, Mexico office!
- **ONSITE** role in Gral. Escobedo, N.L. near Sendero Metro Station.
- **About the Role**- Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions
- Respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns - Respond-to and coordinate emergency responses
- Continuously strive to optimize operational processes to guarantee the quality of...