Bilingual Customer Service Representative (English & Finnish)

About the Role

As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. Your role involves providing proactive outbound support throughout the MiniMed therapy journey, building confidence, enabling therapy success, and fostering long‑term loyalty.

Key Responsibilities

• Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs.
• Guide people with diabetes and their carers to education, resources, and self‑service tools that simplify care and enable self‑management.
• Contribute to ongoing program and process improvements to enhance outreach effectiveness.
• Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
• Manage proactive outreach, follow‑ups, and administrative tasks while meeting KPIs.

Required Knowledge and Experienc...