Bilingual Customer Service Specialist Role

Join Techo-Bloc as a Bilingual Customer Service Specialist, focusing on delivering top-tier support for our dealers across Canada and the U.S. This role emphasizes proactive problem-solving and personalized service.

Your responsibilities will include processing and managing dealer orders, responding to inquiries, and ensuring issues are resolved swiftly. We seek an organized individual who thrives in a structured environment and is driven by a commitment to customer-first service. This is not a call center position; rather, it involves dedicated client interaction and service improvement initiatives.

Key Responsibilities:
• Manage and process customer orders via multiple channels
• Provide informed alternatives for product inquiries
• Maintain proactive follow-up on open orders
• Ensure resolution of requests with a sense of ownership
• Work collaboratively to improve overall service processes

Requirements:
• Fl...