Bilingual (EN/FR) Credit Recovery Specialist - Tangerine

Requisition ID:

At Tangerine, we’re redefining banking as Canada’s leading digital bank, focused on innovation, agility, and bold thinking.

We are seeking a Credit Recovery Specialist to maintain a minimal delinquency ratio on our Tangerine portfolio (Chequing and Loans), based on yearly objectives.

What You Will Be Doing

Your responsibilities include:

• Manage overall deposit and loan delinquency ratios based on yearly delinquency targets.
• Resolve assigned daily returned payments; make calls to clients by the end of the current business day to determine reason for arrears and elicit a promise to pay; document telephone conversations in appropriate systems.
• Contact clients and utilize strong negotiation and analytical skills to minimize loss and maximize recovery of past‑due accounts.
• Respond, investigate and act on internal and external email requests concerning delinquent accounts in a timely ...