Bilingual Entry Level Customer Success Specialist

Customer Service
Full Time
Position Description
As a Bilingual Customer Success Specialist, you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

nPrimary Responsibilities:n-Analyze software usage and provide feedback and solutions for ongoing and prospective business situationsn-Improve operations, efficiencies, profits, and overall system use in making sure our customers are getting the most out of our softwaren-Participate in tradeshows/industry eventsn-Monitor individual workload and prioritize responsibilitiesn-Use of time for learning, growth, a...