Bilingual German/English Customer Service Specialist - Tourism Sector

Are you passionate about the German language and helping people?

We are recruiting on behalf of our client for the role of Bilingual German/English Customer Service Specialist - Tourism Sector in Athens, Greece!

Join a dynamic team and deliver outstanding support to German-speaking travelers. You will be the friendly voice helping customers with their flight reservations, changes, and travel inquiries, mostly via inbound calls with some email support.

This is a true customer service role in the tourism industry, where your language skills and positive attitude can really make a difference.

Responsibilities

• Manage incoming phone calls and emails
• Identify and assess customers’ needs to achieve satisfaction
• Build relations of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the methods/tools
• Keep records of customer interaction,...