Bilingual Medical Customer Service Representative (English & Spanish)

Position Type: Full-Time, Remote Contractor
Location: LATAM (remote)
Working Hours: U.S. Eastern Time (EST)

About Us

We are dedicated to improving the healthcare experience for patients across the United States. Our mission is to ensure every patient receives compassionate, professional, and timely support throughout their healthcare journey.

We're looking for empathetic, service-oriented professionals who enjoy helping people and can build trust quickly over the phone. The ideal candidate has previous experience in customer service, patient support, medical scheduling, or other phone-based roles, and is fluent in both English and Spanish with clear, easly understandable English communication.

Successful candidates are highly organized, detail-oriented, coachable, reliable, and comfortable multitasking across multiple systems while managing patient interactions. They should demonstrate str...