Bilingual QA Lead — Customer Experience

Doordash-Mexico is looking for a Quality Supervisor to oversee the Quality Assurance team. This position involves monitoring team performance, analyzing quality trends, and driving initiatives to enhance customer experiences.

The ideal candidate should be bilingual in Spanish and English and have at least 2 years of team leadership experience in a contact center, along with a strong analytical mindset. This role is central to ensuring service excellence across all customer interactions.