Bilingual Tech Support & Customer Success Associate

UL Solutions is seeking a Customer Service Representative in Johor, Malaysia, to handle customer inquiries across various channels. The role requires a Bachelor's degree and a minimum of 1 to 2 years’ experience in customer service or a help desk environment.

Key responsibilities include troubleshooting customer issues, providing product guidance, and collaborating with team members for service improvement. Proficiency in English and Mandarin is essential to support our diverse customers.