Billing & Collection Officer

Manage and analyse accounts, invoices, and payments; process adjustments and reversals where improper billing or incorrect payments occurred. Investigate and resolve billing disputes, discrepancies, and customer/company inquiries. Prepare and process refund requests. Reconcile accounts of individual customers and companies. Escalate issues to upper management that require attention or action plans. Manage specialized processes and accounts. Monitor the reminder notice system sent to customers daily via various channels. Ensure timely billing execution. Minimize estimate invoices through meter rectifications. Maintain quality and efficiency of billing, account management, and operational support. Maintain low DSO of less than 45 days. Ensure accurate and timely collections in line with credit control and collection policies. Monitor and reconcile online customer payments to identify irregular activity and prevent fraud and losses. Perform daily payment reconci...