Billingual Customer Service Representative - Insurance Benefits

Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, customer-focused environment? If you're fluent in both French and English and enjoy making a meaningful impact, we’d love to hear from you!

📍 Location: Work from home (Montreal)
🕒 Schedule: Must be available for a shift between 8:00 AM to 8:00 PM daily - Monday through Friday

Advantages
- Work from home
- Start date: as soon as possible
- 6-month contract.
- Competitive Salary

Responsibilities
Will respond promptly and professionally to incoming telephone calls, chats and tickets based on client parameters providing top notch expertise
Will develop a knowledge of products, services etc. and effectively convey this information to customers
Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
Document details of customer’s inquiries and/or complaints and the ...