宾客服务经理

· Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations
· 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通
· Provides functional assistance and direction to all departments
· 向所有部门提供功能性支持和指导
· Cooperates, coordinates and communicates with other hotel departments as required
· 按需要与酒店其它部门进行合作、协调和沟通
· Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
· 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视
· Responds to guest needs and resolves related problems
· 就客人的需求做出反应并解决相关问题
· Supervises and directs Reception and Reservations personnel
· 对接待部和预订部工作人员进行监督和指导
· Supports and assists Front Office personnel and all departments at peak periods
· 在高峰期向前厅部工作人员和其它所有部门提供支持和协助
· Ensures VIPs and IHG rewards club guests receive special attention
· 保证贵宾和优悦会会员受到特别关照
· Inspects front of house and back of house regularly for cleanliness
· 定期检查...