Opportunity Description
We listen, and we don't judge. If you live by these words, you'll be perfect as our Customer Support Specialist. Okay, maybe you judge a little. As long as you can keep it confidential, you'll fit right in!
In this role, you'll be the first point of contact for our customers. But you're not just answering calls; you're streamlining connections. Think of it as being the Monica Geller of our friend group but in a customer service setting.
**How You Spend Your Eight Hours**
- **Keep us organized.** Accurately input all incoming leads into the company's software for effective tracking, reporting, and follow-up.
- **Focus on customer experience.** Reach out to residential customers upon job completion to confirm satisfaction, encourage positive Google reviews, and gather valuable feedback.
- **Resolve issues proactively.** Collaborate with the general manager to address any complaints or negative feedback, ensuring a swift and professional resolution.
- **Support marketing...
In this role, you'll be the first point of contact for our customers. But you're not just answering calls; you're streamlining connections. Think of it as being the Monica Geller of our friend group but in a customer service setting.
**How You Spend Your Eight Hours**
- **Keep us organized.** Accurately input all incoming leads into the company's software for effective tracking, reporting, and follow-up.
- **Focus on customer experience.** Reach out to residential customers upon job completion to confirm satisfaction, encourage positive Google reviews, and gather valuable feedback.
- **Resolve issues proactively.** Collaborate with the general manager to address any complaints or negative feedback, ensuring a swift and professional resolution.
- **Support marketing...
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