BPO Operations Manager

We're looking for an experienced Operations Manager to lead and drive performance for a multinational customer service account.

What You'll Do

• Manage day-to-day operations and ensure delivery of client KPIs
• Lead, coach, and develop Team Leaders and Supervisors
• Drive employee engagement, performance improvement, and retention initiatives
• Build and maintain strong relationships with clients and key stakeholders
• Analyze operational data and implement action plans to improve results
• Manage staffing requirements, workforce planning, and resource allocation
• Lead business reviews and present operational performance to clients
• Identify opportunities for process improvement and operational efficiency

What We're Looking For

• Bachelor's degree in any field
• At least 3 years of experience in an Operations Manager role within...