Branch Transformation - Change Management Lead

Description

Are you a change leader looking to shape the future of retail banking as we reimagine our distribution model and introduce new ways of working across our branch-centric ecosystem? The external landscape, coupled with Citizens' aggressive transformation agenda, requires leaders who can shape culture, differentiate Citizens in the market, and drive the behavioral shifts needed to deliver business outcomes in the field.

Description

The Change Management Lead will ensure colleagues across Citizens' distribution network transition smoothly and effectively through key retail transformation initiatives tied to the Evolve & Integrate Distribution (E&ID) agenda. Partnering with project teams, business leads, and field adoption networks, this role provides change management expertise — ensuring project objectives and stakeholder impacts are well understood, and that new operating models, roles, routines, and capabilities are adopted and sustained in pr...