Brazil Head of Client Services - Payments - Executive Director

Job Description

The Client Services Manager (Brazil Head) leads the Brazil Client Services organization for Wholesale Payments, ensuring an exceptional end-to-end client experience across onboarding, servicing, and issue resolution. This role manages a team of Client Service Account Managers (CSAMs), owns client satisfaction and service delivery outcomes, and partners closely with Sales, Product, Technology, and Operations to modernize the market offering and accelerate commercialization—including advancing an AI-native operating model.

Job Responsibilities

• Manage a team of Client Service Account Managers (CSAM) with the expectation to hire, train, motivate and coach them as they provide attentive, efficient service to clients, assessing employee performance and providing helpful feedback, training opportunities, and career development.
• Understands how to navigate the organization to drive outcomes for internal and external clients and ...