Broker Commercial, Team Leader

Trading Operations Underwriting Team Leader

Position Overview

Permanent role within the Trading Operations team across multiple sites covering Art & Private Client and Professions & Specialty Commercial product lines for Direct and Broker customers.

Key Responsibilities

• Leadership & Motivation – Inspire and energise team members, set clear expectations, provide coaching, recognise achievements, address performance issues promptly.
• Operational Delivery – Allocate and prioritise workloads to meet service metrics, track performance against targets, maintain quality standards and audit requirements.
• Customer & Broker Focus – Champion a customer‑centric culture, gather feedback, support issue resolution, continually improve broker and client experience.
• Continuous Improvement – Identify efficiency opportunities, analyse performance data, encourage new ideas, lead small change initiatives.
• Stakeholder Relationship...