Broker Experience Trainer in Edmonton

Transform broker training with our full-time Broker Experience Trainer/Auditor role in Edmonton. You'll provide essential underwriting and technical training related to phiX/phiX+ and ensure compliance with guidelines.
In this permanent position, you'll report to the Manager, Broker Experience, and play a key role in developing training materials to support our broker partners. You'll also be responsible for auditing the usage of our portals, coordinating training sessions, and collaborating with Corporate Underwriting to enhance our services. Your expertise will help drive improvements and ensure adherence to corporate guidelines.
Key Responsibilities:
• Develop and maintain training materials and documentation
• Audit broker portal usage and compliance with guidelines
• Schedule and coordinate training for brokers and staff
• Track audit results and ensure follow-up actions
• Conduct broker surveys and compile results for departments
Requirements:
• Minimum...