Business Account Specialist II

Description We are looking for a Business Account Specialist II to support electric service requests and deliver a high standard of customer service for clients in Providence, Rhode Island. This Long-term Contract position focuses on coordinating service-related activities, preparing cost and design documentation, and helping move projects through the fulfillment process efficiently. The ideal candidate is comfortable working in a hybrid environment, communicates effectively across teams, and uses Outlook and Excel confidently to manage details, reporting, and follow-up.

Responsibilities:
• Serve as the main contact for external customers seeking electric service, guiding requests from initiation through completion and addressing issues that arise along the way.
• Review and process billing-related documentation, including cost-in-advance items, in accordance with applicable tariffs, policies, and service requirements.
• Prepare straightforward electric service design...