Business Analyst (Deposits & Daily Banking)

About The Team

Salmon Customer Service — a team that makes our customers' lives easier across every product in the company. We build a universal, scalable service layer: clear support flows, smart tools, shared standards, and solutions that work for all products. Our goal is simple: remove friction, help people solve their tasks quickly, and create a service experience that truly feels wow.

About The Role

This role owns the service layer for Salmon's Deposits and Daily Banking products. As we launch and scale the deposit business, we need someone who turns every new feature, rule, or policy into a clear, reliable, user‑oriented customer service process — and keeps that service running smoothly day to day. The role combines analytical thinking, operational clarity, and cross‑team collaboration to make sure our deposits service is reliable, scalable, and continuously improving.

You’ll be the key link between Product, Operations, and CS — ensuring...