Business Analyst

Job Description
We are seeking a Business Analyst to join a small, highly analytical IT solutions team. This role focuses on front-end solution analysis—reviewing incoming IT requests, evaluating existing tools and technologies, and recommending the best-fit solutions before approval and implementation.
This is not a traditional data analyst role. Instead, this position is ideal for a self-motivated business analyst who thrives in ambiguity. We’re looking for someone who enjoys researching technology requests, independently assessing solutions, and driving clear recommendations forward. The team operates in a ticket-based model and emphasizes quality analysis over volume, handling a limited number of complex requests each week.

Day-to-Day Responsibilities
• Analyze incoming IT solution requests and interview requestors to analyze underlying need and explore relevant surrounding context
• Determine whether existing city-approved tools or platforms already meet the r...