Business Analyst II, Relay Product & Tech, Relay Product and Tech

Description
Amazon Relay is the technology backbone connecting carriers to Amazon's middle-mile freight network, moving millions of loads weekly across North America. The Carrier and Load Lifecycle team owns the analytics that power how carriers are acquired, onboarded, activated, assigned loads, execute shipments, and get paid.

We are looking for a Business Analyst II who will build new analytics frameworks from scratch and maintain existing reporting infrastructure to solve problems across these lifecycle stages. You will own carrier engagement metrics, load execution KPIs, and churn diagnostics end-to-end. You will write complex SQL against petabyte-scale datasets, design interactive dashboards in Tableau and QuickSight, and maintain production-grade reporting systems that leadership relies on daily.

You will partner directly with Product Managers to define success metrics for carrier-facing features, collaborate with Operations to diagnose load failures and car...