Business Operations Lead

Role Purpose

• Acts as the second brain of the Managing Director
• Takes full ownership of operational execution so MD stays focused on growth and strategy
• Expected to actively build, challenge, and improve the company's operating system
• Spans three domains: Business Operations & Continuous Improvement (~70%), HR & Finance Administration (~20%), Executive & General Administration (~10%)

What you’ll own

• Design and improve how the business operates — workflows, SOPs, playbooks
• Build and maintain KPI dashboards and performance reports for the MD
• Identify where time, effort, or revenue is being lost — and fix it
• Lead AI and automation projects that make the team faster and smarter
• Run our internal hiring pipeline end-to-end
• Manage HR systems (QuickHR), finance admin, and payroll backup
• Keep the MD’s calendar, meeting briefs, and stakeholder comms runni...