Business Process Analyst at Manulife

Elevate customer experience analytics with Manulife as a Business Process Analyst in a hybrid environment. Review and analyze key data to drive insights and communicate trends effectively.
In this key role, you'll focus on enhancing the customer's experience through data review and management. Your responsibilities include monitoring vendor responses, addressing issues, and ensuring timely reviews of survey results to meet performance standards. You will also assist in updating training materials and provide support as needed to maintain service excellence.
Key Responsibilities:
• Monitor vendor software platform responses and resolve issues
• Review call logs and ensure timely survey result evaluations
• Update training materials for team integration
• Identify trends, performance issues, and training needs
• Provide phone/queue support when required
Requirements:
• Bachelor's degree from an accredited institution
• 1-2 years in transaction processing or ...