Business Process Outsourcing Manager

As a delivery manager, you’ll develop strategies necessary to meet the client’s expectations based on agreed SLAs.

You will monitor and assist your team in a matrix-based environment to ensure the maximum productivity, and

on-time completion of targets and goals. You’re also responsible to develop and maintain a positive working

relationship with the client.

roles and responsibilities

Key stakeholder management

● Acting as first point of contact for clients and first escalation point for any daily operational issues.

● Proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate

resourcing strategies are aligned and put in place and forecasting is achieved

● Ensuring onsite team is meeting internal and client KPI’s & SLA’s

● Develop and refine client processes and procedures, identify areas for improvement and implement

solutions needed to streamline w...