Business Services Director

The Director of Business Services leads a statewide, employer‑focused strategy that strengthens how the workforce system engages, serves, and partners with businesses of all sizes. The role oversees a comprehensive business program designed to connect employers with qualified talent, including specialized services that support Veterans in securing meaningful employment. This position provides strategic direction and operational oversight to a small internal team while coordinating closely with 16 workforce boards and more than 20 Career Center business teams to streamline, align, and elevate business services across the Commonwealth. The director builds and maintains strong relationships with large corporations, mid‑sized companies, and small businesses, ensuring the system delivers consistent, high‑quality employer experience. Through data‑driven insights, cross‑regional collaboration, and a deep understanding of employer needs, the role ensures that business engagement efforts are co...