Business Support Assistant - Billing

BSS Control Tower BSA – Financial Services

The Business Support Assistant is responsible for Control Tower Billing activities related to the updating and issuance of billing to the customer and/or cross‑trade partner. They must ensure the highest quality of service, which includes compliance with KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions.

Key Tasks & Deliverables

• Billing Support – Bill shipments according to the SOP.
• Complete all shipments pulled in the daily workload due for billing on a daily basis.
• Report irregularities as per SOP and Global KPI and perform proper escalation when necessary.
• Promote and initiate process improvement; participate actively on projects that may lead to process efficiency.
• Meet and/or exceed expectations as defined on the SLA.
• Prepare da...