Business Support Hotline Officer

The Business Support Hotline officer is a key member of the Client Service Network (CSN) team. The role is responsible for providing support for account opening and account modification queries for Singapore Booked Portfolios from all Front members via phone and/or e‑mail. Responsibilities include analysing and handling enquiries, collaborating with subject‑matter experts from other units, and ensuring compliance with regulations and internal policies.

• Act as the first point of contact for all queries related to account opening and modification for Singapore Booked Portfolios.
• Perform preliminary checks of account documentation and identification documents for legal entities and complex individuals.
• Act as a subject‑matter expert to prepare and develop tools, checklists and other aides to support the account opening and modification process.
• Maintain the knowledge database of the Business Support ...