Business Systems Analyst II, APAC Supply Chain

Purpose Statement

The Business System Analyst role will provide day-to-day operational support for SAP and an in-house Order-to-Cash (OTC) application, ensuring stability, quality, and continuous improvement of business processes. The role includes incident management, system enhancements, testing, data reporting & analytics, and stakeholder management across APAC. The ideal candidate is hands‑on, detail-oriented, and comfortable working across IT and business teams in a fast-paced supply chain environment.

Responsibilities

• Operation Support
  • Provide day‑to‑day operational support for SAP and the in‑house Order‑to‑Cash (OTC) application across the APAC supply chain, ensuring system stability and timely issue resolution.
  • Handle user inquiries, troubleshoot system and process issues, and coordinate with technical teams or vendors for escalation and resolution when required.
  • Perform routine monitoring of system jobs, integrations...