Business Systems Analyst, Production Support

**Company :**
enGen
**Job Description :**

**JOB SUMMARY**

***** Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position** **must** **be a US citizen and must also pass a background check.*****

We are seeking an intermediate-level **Business Systems Analyst** to support **United Concordia dental applications** . This role focuses on **production support** , **system analysis** , and **continuous improvement** across a complex application environment.

The successful candidate will play a **key role** in ensuring the **reliable operation** of these systems, including **troubleshooting production issues** , supporting **incidents and escalations** , and performing **system and application impact analysis** . Responsibilities include identifying **root causes** across system, data, and configuration issues and implementing **effective solutions** , including **troubleshooting across test ...