BVCU Member Experience Facilitator

Become a BVCU Member Experience Facilitator and play a key role in enhancing member satisfaction. Perform transactions, recommend products, and support branch operations.
This on-site position requires a detail-oriented professional who values teamwork and member relationships. As a Facilitator, you will ensure efficient processing of transactions and actively engage with members to identify their needs. Use your customer service skills to drive sales and foster community connections, all while adhering to company policies.
Key Responsibilities:
• Complete daily banking transactions accurately
• Seek out opportunities for product cross-selling
• Analyze member needs for tailored recommendations
• Maintain compliance with BVCU operational guidelines
• Assist in branch opening and closing procedures
Requirements:
• Grade 12 diploma or equivalent
• Strong customer service mindset with sales experience
• Proficient in MS Office applications
• Knowledge o...