Call Answering VA (05122026 - PTCAV - MT)

Position: Call Answering VA

Number of hours: TBA (Part Time)

Schedule: Singapore Timezone

Key Responsibilities

• Answer incoming calls and WhatsApp inquiries professionally and promptly

• Schedule, confirm, and manage appointments using Google Calendar

• Provide general information such as:

  • Clinic/location details

  • Office hours

  • Doctors on duty

  • Available appointment slots

  • Price list and basic service inquiries

• Escalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentation

• Handle emergency-related concerns appropriately and escalate immediately when necessary

• Maintain accurate appointment records and call notes

• Send reminders and follow-ups to patients/clients when need...