Opportunity Description
- Answering calls: Take inbound calls and provide accurate answers to customer questions
- Problem-solving: Identify customer needs and concerns, and research solutions
- Making sales: Recommend products and services based on customer needs
- Processing orders: Take orders, process returns, and complete transactions
- De-escalating situations: Calmly assist customers who are dissatisfied
- Training new employees: Help train new employees and share customer service policies
- Building relationships: Create and maintain relationships with customers and clients
- Using technology: Use internal software, databases, and scripts to help with calls
Fit to work
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