Opportunity Description
LMW, on behalf of its client in the banking sector is looking for a Call Center Employee to join their team.
The role's key responsibilities are as follows:
- Provide customer support via telephone, email, and online chat regarding banking products and services.
- Process and execute banking transactions in accordance with internal procedures.
- Assist customers with e-banking and mobile banking services.
- Handle card cancellation requests due to loss or theft.
- Manage and register customer requests across the full range of banking products and services.
- Resolve customer inquiries and provide appropriate solutions.
- Handle customer complaints and ensure timely issue resolution.
- Collaborate with internal departments to effectively address customer needs.
- Inform existing and prospective customers about available banking products and services.
- Promote banking and insur...