Call Center Front Desk Receptionist

Hours: 7:30/8am-5pm Monday-Friday

Medical Front Desk/Call Center

LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.

Responsibilities:
+ Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
+ Record information accurately into ECW
+ Provide assistance and information to enhance patient experience.
+ Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.
+ Assist with additional tasks and projects as directed by supervisor.


Qualifications:
+ Verbal communication skills
+ Customer service experience
+ Active listening skills
+ Computer literate
+ Bilingual in Creole or Spanish preferred

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