Call Center Manager, Residential HVAC Services

We are seeking an experienced, on-site manager to lead the daily activities of the Call Center team of a well-established, locally owned, residential service company. The Call Center Manager is responsible to plan, direct, coach and measure the customer service and logistics team, and to build, and maintain lifetime customer loyalty while achieving booked/answered call goals and improving service quality.

The ideal candidate should have proven ability to coach and inspire a team, previous phone system management experience, exceptional organization and follow through, quick adaptability, and the ability to understand and diffuse conflict. The right candidate will possess strong communication skills, the drive to achieve personal and team goals, and they will supports customers and the team by actively handling inbound and outbound calls/texts/emails/etc. The Call Center Manager will recruit team members, address performance issues, an...