Call Center Representative Job Openings (SYDNEY, NS, CA)

LOCATION

Sydney, NS

POSITION OVERVIEW

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, offering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across multiple industries. The Call Center Representative position in Sydney will support inbound and outbound customer interactions, delivering outstanding service and maintaining high performance standards.

POSITION RESPONSIBILITIES

• Manage high‑volume inbound and outbound calls.
• Provide accurate, timely information on products, services, accounts, and billing.
• Resolve customer concerns and, when necessary, elevate complex cases.
• Achieve call‑center performance targets, including QA scores, resolution time, and customer satisfaction.
• Document all customer interactions in the CRM system.
• Follow call scripts, compliance requirements, and a...