Call Center Representative

As a Call Center Representative (customer care - inbound & outbound) at The Air Station (part of Easmed Group), you will be responsible for providing exceptional customer service and support to clients who are seeking or using our medical devices, including CPAP, BiPAP, oxygen concentrators, and other sleep-related products. You will assist customers with inquiries, product information, troubleshooting, and ensuring overall satisfaction with their experience.

Mandarin speaker to complete our team.

Key Responsibilities

• Outbound Calls for Sales Lead Generation : Conduct outbound calls to existing and potential customers to introduce company products and services. Generate sales leads, qualify prospects, and set appointments for sales representatives to conduct product demonstrations or consultations. Follow up with leads to nurture interest and convert into confirmed sales.
• Product Knowledge: Maintain a strong understanding o...